Regional Sales Manager

Requirements:

• Must have least 5 years experience in managing Industrial/Commercial/IP Surveillance Networking a plus sale
• BA/BS, Master in Business Administration holder is a plus
• Must be able to demonstrate a proven verifiable track record of growing sales
• Strong interpersonal and excellent communication skills
• Proficient in Microsoft Office and Internet
• Willing to participate in a fast paced, challenging, and changing environment
• Possess positive attitude towards customer service
• Must have formal sales process training and experience
• Must be willing to travel
• Must have sales budgeting experience
• Must know how to write and implement a Sales Plan

Responsibilities:               

• Responsible for overall operations of Sales and Customer Service Departments
• Advise the management on setting the strategy for sales development, and possible area for prospecting
• To ensure that all sales activities conducted are appropriately run
• Establish sales forecasts, quotas and goals
• Direct and evaluate team members’ performance and take appropriate corrective actions as necessary according to Employee Handbook
• Oversee development of Sales Account Managers’ assigned accounts
• Set standards for expected employee performance for various team members in the Sales and Customer Service Departments
• Address team members concerns and resolve their disputes consistent with company policies and procedures, prior to Human Resources involvement
• Resolve customer issues that are beyond the scope of Sales Account Manager/Customer Service Specialist responsibility and authority
• Set and enforce standards to facilitate the maintenance of customer relationships
• Assist Marketing Team for attending Trade Shows as necessary
• Work with the Marketing Team regarding Leads Management
• Review special pricing quotations
• Coordinate with the Marketing Team to develop and implement marketing strategy
• Oversee Certified Installer program
• Recruit, train and motivate employees to meet and/or exceed expected results
• Review and approve RMA and credit memos
• Review and approve Domestic Sales Team Members’ travel
• Liaise with Executive Assistant and Engineering Manager in relation with sales and marketing issues to assist in achieving ISO 9001 system conformance
• Prepare periodic reports, such as RMA, Customer Complaints, etc for Management Meeting
• Perform any other marketing and sales related duties as assigned by the Supervisor

Sales Engineer

Position Summary:

The sales engineer serves customers and partners and is responsible for the sales of Industrial Computing & Networking products including Industrial PoE, Industrial Ethernet, Industrial Media Converter, Industrial Communication Computer, Industrial Managed Ethernet I/O Module, and Industrial Secured Device Server.

Essential duties and responsibilities may include, but are not limited to:

• Demonstrated and effective abilities in opening New Account, understand product requirements/specifications, system and interface specifications, standards compliance documents, systems-level architecture, oral and written communication/presentation skills
• Self Start pre-sales activities on an ongoing basis with quotes,
  configurations, product presentations/demos and architectural discussions with the customers
• Translate requirements into system / platform architectures, and coordinate architectural implementation at customer sites
• Interface with the FAE and product management teams to provide them feature requirements gathered from customers
• Work closely with FAE teams to be a post-sales point of contact to our customers
• Significant and demonstrated success and deep understanding of system level design
• General Knowledge in many of the following technology areas: SIP, H.248, MGCP and other variants of VoIP signaling, IMS.
  Knowledge of PSTN, Wireline, Wireless network elements, architecture and components and next generation architectures like IMS
• RTP and RTCP VoIP media transport
• VoIP Security implementations
• Full IP Protocol Suite (IPv4, IpV6, ARP, RARP, ICMP, IGMP, TCP, UDP)
• IP Routing/Switching (Layer 2, Layer 3, RIP, OSPF), Telnet, FTP, TFTP
• Soft-switch, media processing, multi-media applications (Unified Messaging, Conferencing)

Focused on critical thought processes (outside the box thinking):

• Creative, imaginative, and curious
• Strong ability to successfully translate requirements into architecture, and to coordinate the architectural implementation into cost effective design and configurations
• Track record working on the implementation of successful carrier class products
• Market awareness of emerging technologies in the communication, wireless and video arena
• Comfortable and proficient working across software and hardware telecommunication systems.

Qualifications/Skills:

• Bachelors degree in Engineering- Electrical, Computer Science or a technically related discipline or equivalent sales working experience
• Fluent English in reading, writing and conversation
• Five (5) years of related industry experience or equivalent
• Product knowledge: Industrial PoE, Industrial Ethernet, Industrial Media Converter, Industrial Communication Computer, Industrial Managed Ethernet I/O Module, and Industrial Secured Device Server, etc
• Technical leadership
• General consulting skills
• Excellent communication skills both in oral and written form
• Problem-solving, negotiation, and organizational abilities
• Demonstrated ability in presenting technical information
• Ability to travel a standard of 30% of the time

Requirements:

• At least 2 year of sales experience in the computer networking industry
• Knowledge of Computer Networking Products
• Strong interpersonal and excellent communication skills are required
• Proficient in general computer literacy
• Willing to participate in a fast paced, challenging, and changing environment
• Positive attitude and friendly personality

Responsibility:

• Inside Sales
• Generate Sales Revenues
• Prospect for new accounts by research and qualification of potential customers and initiate contact via outbound calls
• Identify and develop new business opportunities for the companies that we serve
• Grow our product mix within existing accounts

General Sales Activities:

• Address customers’ area of concern by pacifying disagreements or discontent with company standard operating policies
• Build new partnership relationships. Strengthen and enhance existing relationship
• Creatively and decisively respond to opportunities to stimulate growth and to build sales momentum

Lead Generation, Qualification and Development:

• Generate and cultivate leads to facilitate product pull-through from the distributors
• Follow up and distribute leads from trade magazines by lead tracking, distributor follow-through, and assist accounts with closing sales
• Follow up and distribute of tradeshows leads by initial contact and qualification and tracking and quoting on special projects, etc

Customer Service:

• Support Customer Service as needed
• Process, input, and verify Customer’s Purchase Orders
• Answer customer inquiries via phone, email, mail, or fax
• Verify pricing and availability of stock for telephone, fax, and email inquiries
• Clearly and politely explain all necessary information and corporate policies to our customers